Thank you for choosing our products and service solutions. We are committed to supporting your technical endeavors!
In-Sale Service Standard Time
-Thank you for adopting our company’s products and service solutions. We strive to support your technical business!
To enhance your user experience, please install and use it within 5 days after signing for it. Our company will provide no more than 5 days of free “New Customer Companion Flight” service.
The service and support hours:
· Monday to Friday, 09:00-11:30 13:30-17:00 (Beijing Time) Saturday, 10:00-11:00 15:00-16:00 (Beijing Time)
· Rest outside working hours and on Sundays
Colleagues from the technical support team will provide you with active and professional technical support within the above-mentioned time.
The technical team needs to leave sufficient space for self-organization, summary, discussion and innovative research in order to better support you. Thank you for your understanding!
If you wish to obtain further additional services:
Customers who have purchased the value-added service package can receive additional services as agreed. For inquiries outside this time, please leave a message directly or send an email to support@allxianfei.com
If you have any other suggestions, please send them to suggest@allxianfei.com
5-Day Technical Support Service
-The “5-Day Technical Support Service” is designed to assist new users and first-time users of the product to get started quickly and master basic operations.
This project mainly provides remote technical services within the standard technical scope to partners within 2–5 working days after goods receipt, until they fully master the basic operation of the corresponding products. Meanwhile, feedback and suggestions from partners will be collected during technical support to eliminate potential product quality risks.
| Item | Explanation |
| Service Scope | Remote technical services within the standard technical scope will be provided within 2–5 days after the customer receives the goods, until the user successfully masters the basic operation of the product. |
| Valid Period | Within 5 days after receipt of the goods. |
| Application Scenarios | Static debugging, as well as semi-dynamic debugging with standard equipment (common mass-produced equipment). |
| Non-quality Returns | After accepting this service (whether completed or not), returns for non-quality issues will no longer be accepted, such as failure to meet expectations, parameters not meeting Party A’s requirements, etc. |
| Service Methods | Non-on-site, non-home services such as telephone, email, and online meetings. |
| Non-exclusive Service | This service is non-exclusive. The same technician will serve multiple service objects, making it difficult to be on call at any time. |
| Service Hours | Working days: 9:00–11:30, 13:30–17:00. Messages left outside working hours will be replied to on the next working day. |
| Queuing Situation | Queuing is unavoidable for technical consultations, but issues will generally be resolved within 2 hours. |
| Post-expiry Service | If specific technical support is still required after the service period, you may first check the company’s official website for technical materials, or send an email to support@allxianfei.com. |
| Service Add-on Purchase | If you wish to obtain other value-added services or exclusive VIP services, you may contact the Technical Manager to obtain accurate information. After purchasing the add-on service, you will receive the agreed exclusive services. |